We are here to help!
Infizo provides top quality service & support to its customers. Our clients can share their problems and we are available for them all-day all-time to resolve their issues.
Stuck Somewhere? Don’t Worry!
Knowledge Base
Knowledge Base has lots of issues and solutions mentioned that might include your problem as well.
Assistance Videos
Guided video trainings for our clients. When you do not get your solution in the knowledge base then this step is taken.
Upgrades & Patches
When the problem is faced by multiple users on a big scale. We launch an update or patch that eliminates the problem.
Ticketing Support
Resolving Tickets as Per SLA & Priority-basis
Service level agreement & priority are followed for each enterprise ticket. The escalation is followed in case of any SLA commitment breaches or if the ticket consumes more time.
Helpdesk Support
Infizo Helpdesk Available 24x7 for Your Support
Apart from day to day assistance including resolving tickets and service requests. We do premium support activities as well such as configuration changes post implementation, re-training users, integration support, bulk import/export data, providing training on new features.
Our support team can be reached via email or phone 24x7.
We have a knowledge base and a support tool to manage all phone and email based tickets.
