Advanced Help Desk Ticketing and Incident Management Software

Manage Tickets

Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction.

User Groups & Assignees

Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability for each action taken.

Tickets From Emails

Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication.

SLA Monitoring

Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

Business Hours

Tailor business hours to match your organization’s unique operational timetable, including multiple shifts, weekends, or 24/7 support scenarios

OTP For Closure

Use one-time passwords (OTPs) for secure and authorized ticket closure, adding an extra layer of security and trust to the resolution process.

Ticket Flows using Status

Track and refresh ticket status in real-time to provide transparent insight into progress and resolution, while establishing a sequential pathway for tickets based on their next status.

Ticket Types

Categorize activities within the maintenance management system to enhance organization and management of work-related tasks.

Recurring Schedules

Manage recurring schedules for maintenance or support activities, ensuring efficient and timely execution.

Work Orders

Create and manage work orders within our CMMS, streamlining the assignment, tracking, and completion of tasks.

Linked Tickets

Efficiently manage and track related support requests with interconnected parent and child tickets for streamlined resolution.

Maintenance Calendar

Keep a detailed calendar for planned maintenance activities, improving planning and resource allocation.

RCA Analysis

Systematically document and examine the root causes of tickets post-closure to enhance understanding and prevent future occurrences.

Activities Completed

Record completed tasks, providing a historical record for performance analysis and reporting.