How Is RFID Software Revolutionizing the Hospitality Industry?

RFID was once viewed as a costly and incoherent technology, but in recent years, radio frequency identification technology has been most successful, especially in asset tracking and asset management. It was invented in 1948 and initially used for military applications. Now, in today's world, RFID is used in many industries for many reasons, one of which is the hospitality industry.

The hospitality industry is one of the fastest-growing industries. According to Statista, the retail value of the global hotel industry was 466.57 billion U.S. dollars in 2014, and in 2018, it rose to above 600 billion U.S. dollars. We know one of the most important things in the hospitality industry is the customer experience.

But how is RFID helpful in achieving the same? We are discussing below how RFID software is assisting the hospitality industry!

RFID Software Revolutionizing the Hospitality Industry

RFID Increases Customer Experience. The hospitality industry is consistently looking for cost-saving approaches to upgrade customer experiences, enhance operational efficiencies in any possible way. For instance, RFID software can let you know how much time a customer waits after ordering food and how that time can be reduced by removing unnecessary operational activity.

Specifically, the individual hotel network (chain) is continually competing with one another to convey quality and deliver creative services to attract clients and increase brand loyalty & global presence. In the hospitality industry, customer service is a big factor and is considered the heart of hospitality. From the moment the customer checks in until the customer checks out from the hotel, the team always tries to make the customer's experience special in every way. The hotel ensures that customers have a great time because the hotel team would want that each customer always returns to their hotel only.

RFID tags help hotels in understanding their customers. A few hotels offer RFID-enabled cards to their frequent travelers. These RFID cards work as a room key. Some hotel brands provide RFID-enabled wristbands, through which they keep track of their guest activity. Thus, the information is utilized to engage them with better activities to create a great customer experience.

Great Vehicle Management

Numerous hospitality establishments have large fleets of vehicles or need to manage the parking, washing, and management of lots of vehicles belonging to customers. Or, you may contract fleets of vehicles from a company during events or periods of high activity. Accelerating the process of vehicles while maintaining security is a tough task. By putting an RFID tag on the vehicle, you can identify and log the vehicles and other vehicles that enter the parking premises or some other designated area. The security software can be integrated with other software, and it can trigger the doorway to open automatically once the vehicle is identified. This also maintains an entry & exit log for security reasons.

RFID Helps in Asset Tracking

A luxury hotel has lots of valuable items, and you would agree with us that the spreadsheet technique for asset tracking is not a very effective tool. Especially when items are very costly, for example, if a laptop is lost, then you not only lose a valuable item but also essential data stored on the laptop. So, tracking each & every asset is a very crucial task. RFID software not only helps you keep track but also enables you to keep information about who has used it last time. RFID software improves inventory management and asset management to increase their return on investment.

As we are speaking about RFID asset tracking, some hotels also track their employees via RFID-enabled cards. These wristbands provide employee attendance, real-time location, and keep track of if any of the employees are trying to make unauthorized access in a restricted area.

RFID Provides Inventory Tracking & Control

RFID asset tracking system helps in keeping track of inventory. A hotel has a lot of inventories to take care of; without taking software assistance, it will be a hectic and exhausting job. Even after that, there is no surety of inventories lost or stolen. Therefore, RFID software is a necessity. Hotel inventories include bed sheets, electronic equipment, staff uniforms, silverware, towels, comforters, and other items. All these items are RFID labeled; RFID software not only helps in keeping track of them but also assists in cleaning them properly via RFID label. It also ensures that clean laundry products or safety inventory are always accessible, and their shrinkage can be decreased. You will always know how much stock is left? When do you need to reorder? RFID software provides you with complete control over your inventory.

Maintenance Management

When a customer checks out from the hotel, there is a big probability that the customer is leaving for the airport or railway station. The hotel provides transport service, and on the way, the vehicle halts due to some engine problem. As a result, the customer gets disappointed and is late for his onward journey. You would not want that, would you? Nobody wants costly unexpected maintenance & upset customers. An RFID tag can store information about maintenance activities. It will

automatically send you a notification or alert on your smartphone or email-id for the vehicle's maintenance activity. When maintenance is done at regular intervals, your asset lifespan and efficiency will increase. You will easily avoid risky situations.

Conclusion

RFID software simplifies numerous hotel tasks. They can upgrade your guest experience, make stock control easier and enable easier tracking of your business. It helps to improve the overall customer service quality and performance and also improves the bottom line. However, if customer service is not as per the expectation of the customer or if they face any inconvenience, they do not hesitate to share the issue on social media. And we all know the power of social media. Therefore, one wrong move can ruin the image of the hotel. Thus, everything should be perfect, and this goal can only be achieved with RFID software.

Above, we have only mentioned a few ways to utilize RFID software. There are several other ways also. Interested in finding out how Infizo Stock can help your organization via RFID? Schedule a Free demo now!